Switching from BT Router to TP-LINK Issue,

[zoom91]

Hi, 

So I want to switch from BT to TP Link and after setting everything up, changing connection type to PPPoE with login  bthomehub@btbroadband.com and BT password but I'm getting an error message saying that the ethereal cable is not connected, can any advise how to resolve the issue?

[rbz5416]

What service do you have, what model router do you have & where are you seeing the message?

[zoom91]

Getting that error in the TPlink app, and Im using that router : TP-Link Next-Gen Wi-Fi 6 AX5400

[Keith_Beddoe]

@zoom91 

You need to edit out that link, as its not permitted on this forum.

That router only works with full fibre, or a separate modem.

[zoom91]

Any suggestions for different router?

[Keith_Beddoe]

You need to answer the question about what sort of Internet connection you have. Also, why are you not using the BT home hub that has been provided?

[zoom91]

got Fibre with BT Halo 1 and need better WIFI

[imjolly]

you need to be more specific - is your connection fibre to cabinet and copper to your home FTTC or fibre direct to your house FTTP and connects to ONT like this

[Keith_Beddoe]

Do you mean fibre 1, which is a copper connection to the home hub?

What speed do you normally get if you are connected to the home hub, using an Ethernet cable?

[zoom91]

dont have that one so I guess it's not fibre optic,