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rolotwix12
Aspiring Contributor

‎15-12-2023 18h40 - edited ‎15-12-2023 19h16

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Message 1 of 10

TP link Vdsl modem/ router TP Link AC 1200

Hope some one can help.  I have tried to connect my new TPLink Av400 vdsl router to my BT broadband connection ( rj11 connection) but the DSL light will not connect it just flashes and I get no internet connection.  I’ve used the bt username and password but it just will not connect. 

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9 REPLIES 9
licquorice
Distinguished Sage
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on ‎15-12-2023 18h47

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Message 2 of 10

Re: TP link Vdsl modem/ router Av 400

Can you confirm your device name. There is no AV400 device as far as I can see.

Are you sure it is a VDSL modem/ router?

Are you sure you have VDSL and not full fibre (FTTP)?

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rolotwix12
Aspiring Contributor

‎15-12-2023 19h10 - edited ‎15-12-2023 19h17

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Message 3 of 10

Re: TP link Vdsl modem/ router TP link AC 1200

Hi
sorry it is a TP link AC 1200 .  

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licquorice
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Distinguished Sage

‎15-12-2023 20h04 - edited ‎15-12-2023 20h05

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Message 4 of 10

Re: TP link Vdsl modem/ router TP link AC 1200

That's just a router, not a VDSL modem/ router. No idea how you are trying to connect it but it won't work if you have VDSL (FTTC ) you need either a separate modem or a different model

You haven't answered uf you have FTTC or FTTP

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rolotwix12
Aspiring Contributor

on ‎15-12-2023 20h42

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Message 5 of 10

Re: TP link Vdsl modem/ router TP link AC 1200

Hi 

the description on the purchase site says that it is a wireless ADSL/VDSL Modem /Router  it was  this  model Archer VR 400.

 

my connection is FTTC ( I don’t have fibre cable it’s GFast. 

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licquorice
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on ‎15-12-2023 20h59

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Message 6 of 10

Re: TP link Vdsl modem/ router TP link AC 1200

Right, finally got the correct model name, TP Link naming convention is definitely weird.

Unfortunately, that device is not compatible with G.Fast. In fact there are very few G.Fast products available as it is a very niche market.

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rbz5416
Guru

on ‎15-12-2023 21h00

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Message 7 of 10

Re: TP link Vdsl modem/ router TP link AC 1200

I see nothing in the specs that suggests that model supports G.Fast.

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rolotwix12
Aspiring Contributor

on ‎15-12-2023 21h07

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Message 8 of 10

Re: TP link Vdsl modem/ router TP link AC 1200

Oh, that’s not so good then.  The BT socket I have says GFast on it so I am only assuming that is what it is. My tech knowledge is limited.  It has an RJ11 cable.  I have BT Fibre 100 with Halo 3 but copper cable to house. 

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licquorice
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on ‎15-12-2023 21h10

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Message 9 of 10

Re: TP link Vdsl modem/ router TP link AC 1200

What's wrong with using the supplied Smart Hub2?

The only third party G.Fast modem /router is a Zyxel, can't remember the exact model.

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rolotwix12
Aspiring Contributor

on ‎15-12-2023 21h35

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Message 10 of 10

Re: TP link Vdsl modem/ router TP link AC 1200

Hi

It’s a long story but we keep getting WIFI drops all the time and loosing connections to equipment.  I wanted to try a third party unit to see if it would improve that issue.  It’s been ongoing for a long time and BT don’t appear to be able to fix it. I’ve had numerous new hubs. 

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