Tp-link Archer vr600 won’t connect to the internet.

[Bakes982]

 

 

Hi guys , 
so I have the Magic socket 5c box that is connected currently to my bt smart home WiFi router. I purchased the vr600 , plugged it into both the wan & wsl connections (obviously on two different occasions) set everything up as suggested on numerous forums ( isp BT_VDSL - account username bthomehub@btbroadband.co.uk password - BT , yet as soon as I do all that it says I have no internet connection? 

Tried both wan and the broadband cable port on the VR600 , nothing. I’ve been researching and trying to connect for over 2 hours , safe to say I’m baffled as to why it won’t connect considering as soon as I put my bt hub back on it connects no problem.

any ideas would be amazing. 

[licquorice]

What are you actually trying to do its not clear.

Are you :

a) Trying to use the vr600 directly connected to the master socket

b) Trying to use the vr600 in conjunction with a BT Smart Hub 2 as an access point

c) Trying to use the vr600 in conjunction with a BT Smart Hub 2 as a router.

[Les-Gibson]

It's bthomehub@btbroadband.com 

[licquorice]

But only required if connecting directly to master socket.

Not sure if the OP is connecting to the master socket or the SH2.

[Les-Gibson]

Agreed, it's not clear, but I read it as he is trying to connect the VR600 to an NTE5

[Bakes982]

Hi sorry , I’m trying to connect the vr600 directly to the master socket 5c

[Bakes982]

Apologies I did actually put this in .com I miss typed .co.uk in the OP

[licquorice]

As @Les-Gibson  says you have used the incorrect PPPoE username.

The NTE 5c connects to the DSL socket of the vr600, make sure connection type is BT VDSL

[licquorice]

Are you sure you have a VDSL service and not G.Fast, the vr600 won't work on G.Fast

[Bakes982]

Not sure if I’m honest, don’t know how I’d even find that out , the bt page said I had FTTP if that helps, my old router is a smart hub 2