Trying to make an account but it says technical error every time

[Beth5]

Hi I’m trying to set up my new WiFi it’s still flashing orange currently even though I have had a message to say it should all be ready now. does it tend to take 24hours? Also trying to set up a bt account but it comes up with a technical error every time.

[Lesley_W]

Hi @Beth5 

Welcome to our community. 

Has there been any change since you posted this? Sometimes it can take up to midnight for the activation so hopefully it is all working for you this morning.

Lesley

[Beth5]

No still says technical error when I try to make an account

[Lesley_W]

Is the WiFi itself working now @Beth5?

Did you get any log in details or are you setting it up from scratch?

Lesley

[Beth5]

Yes the WiFi itself is now working

[Beth5]

Setting it up from scratch 

[Lesley_W · Accepted solution]

That's great news @Beth5 

If you are unable to set up an online account, our customer care team can help with this if you give them a call.

Lesley