UBIQUITI Cloud Gateway Ultra

[Lingstaff]

I’ve bought the UBIQUITI cloud gateway ultra and upon set up it’s not even recognising that there’s an internet connection. Plugged in from wan port on modem to wan port on CGU. Anyone know how to get this working?

[rbz5416]

What "modem"?

[Lingstaff]

The open reach FTTP unit which my original router was connected to

[naylor2006]

You have to choose the config and whether you are using PPPOE or not as far as I know, maybe you already did this but you need to tell the Gateway you have a PPPOE authenticated internet connection so it negotiate with the ONT/Modem and grab an IP for its PPPOE interface. Its probably in advanced settings to choose PPPOE.

PPPOE Username is: bthomehub@btbroadband.com

Password: BT

As far as I know the password can be anything you want.

I have a an ER-X from Ubiquiti, although its not Unifi indeed I have to tell it to use PPPOE or DHCP for internet connection and I did use DHCP with Virgin but BT is PPPOE.

[Lingstaff]

Going to be honest I’ve no idea what you’re telling me to do there

SOLVED

[naylor2006]

Surely you got the Gateway for a reason though?