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Message 1 of 4

Upgrade no better

Hi I’ve recently upgraded my broadband and am now paying £34 a month, I was expecting to receive a new box but I didn’t get one. The one I have is old and the signal is no better, I’ve tried all the tips anyone else had these problems? 

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Message 2 of 4

Re: Upgrade no better

if you simply upgraded your broadband package then you would only get a new hub if your existing  hub was not fit for your new connection


 can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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Message 3 of 4

Re: Upgrade no better

A new hub won't improve your connection

 

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Message 4 of 4

Re: Upgrade no better

Upgraded from what to what?

What signal is no better?

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