'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

[MarmadukeTheEighth]

Our contract ended so I renewed for the same price but with 900MBPS instead of 150MBPS.  The customer agent told me I would be sent a new EE hub to replace my 4(?) year old BT Smart Hub 2.   But today I received today another Smart Hub 2!!  Would the EE one be better/faster?  Surely technology has moved a bit since we had our old SH2?  And to go from 150MBPS to 900MBPS surely just means switching a switch somewhere and turn of the throttling down to 150? 😉  So now I have to change all our TVs (3), laptops (3), desktops (2), tablets (4) and smart phones (2) to the new hub's credentials for no reason?

[VeteranISPUser]

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@MarmadukeTheEighthwrote:

So now I have to change all our TVs (3), laptops (3), desktops (2), tablets (4) and smart phones (2) to the new hub's credentials for no reason?

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Hi @MarmadukeTheEighth   Or simply change the new hub to the old hub's SSID and Password.

[Kodikid]

Imagine what phone or tv you had in 2019? Well that's the year the SH2 was released. 

The EE wifi 6/7 router's are literally light years ahead. 

To really appreciate your 900mbps you need one of the above.

If you're with BT broadband you won't get offered a EE router 

[licquorice]

Yawn, same old broken record.

[MarmadukeTheEighth]

Thanks.  My suspicions exactly.

I just called BT and the agent didn't really understand what I was talking about...  (Is the call centre in the UK?  I was speaking very clearly and she still didn't seem to be on wavelength.)  She then said she would send me an EE one.  I hope that will be better than my six-year-old technology BT one.  She said it will arrive on Monday. On Tuesday they'd already booked an engineer in to come and visit, so I hope he is au fait enough to decide which one of the two he should install for maximum effect.  🙏  I have that chill feeling that this may be only the start of a long and frustrating journey......

[Kodikid]

Sometimes think BT must subcontract some of their work to various call centres around the world as generally the staff are pretty clueless on the various products.  

Don't be surprised if another SH2 arrives through the post.

One of life's mysteries as why BT persist with the rapidly ageing SH2.

Why don't they simply rebrand the EE router's to BT ?

[chrisjp]

"If you're with BT broadband you won't get offered a EE router"

That's true, but it's easy and quite cheap to buy an EE router, by searching for it on the internet. EE routers work seamlessly with BT accounts

[Kodikid]

And Plusnet...around £20 for the wifi 6 router and £40 for the wifi 7 on a well known auction site. 

[MZone]

I upgraded with BT from FTTC to FTTP and was sent the EE Smart Hub as I previously had the BT Smart hub. The EE smart hub is the same as the BT smart hub 2 just looks cosmetically different and has EE branding. I had already purchased a BT Smart Hub 2 on eBay prior to this so am just using the SH2 as I have complete WiFi discs that I also managed to source from elsewhere. Some of the posts on the EE community about the EE supplied hubs is not good reading so I’m sticking with what I have for now. I get about 175mb dl over WiFi downstairs using the disks and around 300mb dl near the hub. I’m on fibre 500 FYI. That is plenty for me using WiFi. 

[Kodikid]

The now long discontinued EE smart hub was indeed internally identical to the BT SH2.

The ones we're talking about here are the wifi 6 smart hub plus and the wifi 7 router's. 

When I endured the SH2 I couldn’t get above 200mbps over wifi on my 500mbps package.  With my EE wifi 6 I regularly exceed 500mbps over wifi.