'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

[MarmadukeTheEighth]

Thanks Kodikid.

I'll see what arrives on Monday - maybe I will then have 3 SH2s?  🤣

Then I'll wait see what the engineer says on Tuesday.  If I'm not convinced I will get what I signed up for, I'll cancel everything (I'm in the 14 days period) and go onto the EE site and sign up there.

Funny of the day:  I just received a text from BT saying "We've got your kit return. We'll make sure it's refurbished or recycled..."   Eh???  I haven't sent anything. 🤔🤡 

[MZone]

I only upgraded in June so the EE smart hub can’t be discontinued unless it was done recently?

[MarmadukeTheEighth]

Update Monday 11th Aug :

(1)  Having had a nice message from BT yesterday thanking me for returning my router, when I had returned nothing, this morning I received a somewhat shirty message saying if I don't return my router I will be charged £67!!  🤪😂🤣 They must be using AI now to manage these communications...

(2) I also had a message today saying my order 'was now complete'.  ???  Well, not quite, as the engineer was booked to come tomorrow.  But I checked my internet speed out of interest.  They've pressed the switch to turn my throttling off, and I'm getting a faster signal - 300/400 (wildly fluctuating at the moment) on laptops.  Sadly, nowhere near the mooted 900 or the guaranteed 700.

The previous owner of our home had Cat 6 (possibly 7) installed and my main desktop is connected via that, at the opposite end of the house to where the fibre comes in.  Current speed 986!  Upload 103!  My chat to the engineer tomorrow will be very interesting.   

[gg30340]

@MarmadukeTheEighth 

Your guaranteed speeds are at the point of entry to the router not at the device and especially speed over wireless connections such as you may be using on your laptop.

See link

What is BT's Stay Fast Guarantee? | BT Help

[MarmadukeTheEighth]

Thanks gg30340.

But I assume the ability of the hub to emit a strong, fast signal for picking up by our devices is dependant on its relative sophistication?  Which is why I was concerned that when I agreed to sign up for the upgrade from 150 to 900 and was promised a new EE Hub - which I understand is much improved technology compared to my existing SH2 (introduced in 2019) - but I have only been sent another SH2 (well, two actually...) 

[licquorice]

Don't believe all the rubbish that @Kodikid  spouts on this forum. 

 

 

 

[gg30340]

Wireless signals can be affected by many things as well as the device that is receiving them.

That is why no Internet Provider will guarantee any wireless connections.

Routers all give out more or less the same signal strength.

See links

WiFi Signal Strength: A No-Nonsense Guide

What is Transmit Power & Transmit Power Control in Wi-Fi? (2023) – The Network Guys