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Message 11 of 25

Re: Uploading anything CRIPPLES my download speed

There is nothing wrong with my upload or download speed under normal circumstances.

Only when uploading do downloading speeds drop to dreadfully low speeds. 

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Message 12 of 25

Re: Uploading anything CRIPPLES my download speed

Just because you are on the 80/20 package does not necessarily mean you will be able to get those speeds.

You will only ever get the maximum speeds that your line can support regardless of what package you are on.

Before trying to fault find you need to know what your "normal" broadband speeds are and what BT estimated that your line should actually be capable of. Can you run this checker and post the results leaving out your phone number. If your line is a digital voice line you will need to use the Address Checker tab. Delete you address before you post the results.

BT Broadband (btwholesale.com)

Can you run a speed test when you are not doing anything on the Internet and another when you are experiencing the problem and post the results.

BTW Performance Tester (btwholesale.com)

Can you also post the stats from your your BTSmarthub by logging onto the hub's management page and going to Advance settings > Information and post the information of the first twelve lines of the log.  

 

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Message 13 of 25

Re: Uploading anything CRIPPLES my download speed

I can't see a way of copy/pasting the info from 
 the link you suggested
onto here as it states "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied."
 
This isnt my first time using broadband.
I'm well aware that these are maximum speeds.
 
Ping 13
D 64.9
U 16.69
 
Log:

17:49:49, 24 May.
admin login success from 192.168.1.76

17:49:12, 24 May.
admin login error from 192.168.1.76

17:46:50, 24 May.
admin timeout from 192.168.1.76

17:36:25, 24 May.
ARP [add] br0(wl0) 192.168.1.125 b2:fb:af:74:d6:4d

17:35:44, 24 May.
2.4G Client disassociate from b2:fb:af:74:d6:4d (IP=192.168.1.125) RSSI=0, Rate=0Mbps

17:35:43, 24 May.
2.4G client Mac: B2:FB:AF:74:D6:4D Deauthentications (Reason:Deauthenticated because sending station is leaving (or has left) IBSS or ESS)

17:35:38, 24 May.
DHCP device Connected: 192.168.1.125, b2:fb:af:74:d6:4d, unknown

17:35:38, 24 May.
LAN [ADD] ARP 192.168.1.125 with b2:fb:af:74:d6:4d from br0(wl0)

17:35:36, 24 May.
WHW INFO A station (SmartHub2)IF[5G](18:82:8C:3E:22:84):STA(B2:FB:AF:74:D6:4D)(Legacy Device) join WHW infrastructure

17:35:36, 24 May.
Self roaming might be occurring... Deauth original one...

17:35:35, 24 May.
2.4G Client associate from b2:fb:af:74:d6:4d (IP=192.168.1.125) RSSI=-55, Rate=130Mbps, host

17:35:35, 24 May.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

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Message 14 of 25

Re: Uploading anything CRIPPLES my download speed

You need to use the camera icon how to upload photo.PNG



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Message 15 of 25

Re: Uploading anything CRIPPLES my download speed

Oh, you want me to upload a screen shot, fine. 

(333kb is ridiculous for a screenshot, but I just about managed it)

Screenshot 2022-05-24 at 18.05.37.png

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Message 16 of 25

Re: Uploading anything CRIPPLES my download speed

The information from your hub is not the stats that were requested. My mistake I omitted to say you need to go into the Technical log. You need to log onto the hub management pages then go to "Advance Settings" and log on using your admin password then go to Technical Log then Information and post the first 12 lines.

As regards you being well aware about your maximum speeds, unfortunately not every body who uses this forum are and those trying to help you are not aware of what yours are.

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Message 17 of 25

Re: Uploading anything CRIPPLES my download speed

First 12 lines of technical log

Screenshot 2022-05-25 at 09.06.24.png

 

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Message 18 of 25

Re: Uploading anything CRIPPLES my download speed


@gg30340 wrote:

 Technical Log then Information and post the first 12 lines.

 


 

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Message 19 of 25

Re: Uploading anything CRIPPLES my download speed

Screenshot 2022-05-25 at 11.23.12.png

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Message 20 of 25

Re: Uploading anything CRIPPLES my download speed

The BT hubs are absolutely diabolical for bandwidth management. Before I got full fibre, I was stuck on a pathetic speed for years, particularly the upload speed. I suffered the exact same problem as the OP, until I swapped to a third-party router.

It automatically managed bandwidth and meant that uploading something on one device, didn't ruin the internet for other devices.

Simply stating "lower your upload speed" to stop it happening, is nonsense. A good router will manage bandwidth without having to faff around.

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