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Message 1 of 5

Using my new router before changeover to fibre

I’m currently with Plusnet and waiting for my fibre to be installed.

I was wondering if I can just plug in my new router using the broadband socket and use it on Plusnet.

the thing is can I change the broadband username to my Plusnet one easily. I tried just plugging it in without changing anything and it didn’t connect, just steady orange light.

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Message 2 of 5

Re: Using my new router before changeover to fibre

@Microvent 

Welcome to this user forum for BT Retail phone  and broadband customers.

Please post on the Plusnet forum.

https://community.plus.net/t5/Forum/ct-p/Forum

Thanks

 

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Message 3 of 5

Re: Using my new router before changeover to fibre

Please note my new contract is with BT not Plusnet so it’s a BT smart router
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Message 4 of 5

Re: Using my new router before changeover to fibre

you need your plusnet user name until line move to BT

 



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Message 5 of 5

Re: Using my new router before changeover to fibre

The BT hub is locked to the generic BT PPPoE credentials and cannot be changed