Very SLOW Upload speed

[Hoody155]

The upload speed for my broadband over the last couple of weeks has really dropped. We had an engineer come out last week who confirmed the speed to be around 0.8mbps, whereas we would consistently get around 10-20mbps before this problem started. The engineer checked everything inside the house and couldnt find any faults with the hub, connections, cables etc. The download speed appears to be unaffected......any ideas?

[Hoody155]

The data from technical log is listed below...

Product name:

BT Hub 6A

Serial number:

+084316+NQ94138534

Firmware version:

SG4B1000E081

Firmware updated:

13-Feb-2023

Board version:

1.0

Gui version:

1.126.0

DSL uptime:

2 Days, 22 Hours 31 Minutes 21 Seconds

Data rate:

941 kbps / 71.09 Mbps

Maximum data rate:

1031 / 79184

Noise margin:

15.8 dB / 5.1 dB

Line attenuation:

54.5 dB

Signal attenuation:

6.6 dB / 55.2 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

5 GB Uploaded / 48 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-F3CH

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-F3CH

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

5C:B1:3E:0A:26:A5

Software variant:

-

Boot loader:

0.48.8-sec