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Message 1 of 12

Wan Access

Is there a way to know if my home hub has been damaged after power cut? For years I have been able to access my CCTV cameras via the Wan ip but since I had a power cut this now fails and I am unable to connect remotely.

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Message 2 of 12

Re: Wan Access

You'd have no broadband if the WAN was damaged.

How are you addressing the cameras, by cloud, DDNS or other?

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Message 3 of 12

Re: Wan Access

Via Blue Iris ap

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Message 4 of 12

Re: Wan Access

@Arsie 

Check that port forwarding is still enabled for the computer running Blue Iris. Also look at the "Web Server" tab on the main interface, as that will show your LAN and WAN information, and the port on which its running.

Also on the main screen check that "Resister IP address to assist with client app connections" is ticked, so your app can locate your public IP address.

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Message 5 of 12

Re: Wan Access

I'll check about register IP, I checked port forwarding and re done this

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Message 6 of 12

Re: Wan Access

All the above were ticked and port forwarding was done again just make sure, but still no access

 

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Message 7 of 12

Re: Wan Access

@Arsie 

Try https://canyouseeme.org

Use the port number that you have used for Blue Iris, and see if it shows as open.

Remember that if you are using the app to access Blue Iris locally within your LAN, you must use the LAN IP address/port on your local network, and not via its WAN address.

I use Blue Iris (4) extensively, not needed to upgrade to version 5. Never had any issues with remote access, but I am using a TP Link router.

 

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Message 8 of 12

Re: Wan Access

I have checked and it can see it, I have even scanned the QR code of the server settings from BlueIris and still no connection.

I don't really want to do a factory reset on the hub so just trying to see why it won't connect since the power cut

 

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Message 9 of 12

Re: Wan Access

@Arsie 

If https://canyouseeme.org/ says it can see your open port, then there is nothing wrong with the home hub settings.

What is more likely is that your app is not seeing your changed public IP address, which is why its not working.

Look at the webserver page, here is a screenshot from BI4, BI5 may be slightly different.

 

Capture.JPG

Make a note of the external WAN IP address.

Then visit https://www.whatismyip.com/ and check to see if the IPv4 IP address is the same as the one showing on the Blue Iris web server page.

If they are not the same, then your public IP address is not being updated and you need to check on the main BI page to make sure "Register IP address to assist with client app connections" is ticked as that allows the app to update your public IP address, using the licence key information that you entered into the app.

If you still have issues, then enter your current public IP address into the app, and see if that works, bearing in mind that this will change if the home hub loses power or is restarted.

The other thing you can do is to access the BI interface using a normal web browser, by entering the WAN address and port number into the address bar.  This will load the UI3 web interface which will display all cameras.

My guess is that the power cut has simply resulted in a change of public IP adders, and you have not refreshed the server settings on the app. I use the old version of the app, as it works best with BI4.

 

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Message 10 of 12

Re: Wan Access

WAN IP address the same, I have logged into the BI webpage as mentioned and all works fine on wifi from home. As soon as I switch wifi off to simulate remote access I cannot connect. Its almost as if a firewall is blocking the access remotely.

 

 

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