cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
448 Views
Message 1 of 5

Why does my android phone say not connected to the Internet when it is but my iPhone is?

Go to solution

Please can anyone help with the above issue?  Thank you. 

0 Ratings
Reply
4 REPLIES 4
366 Views
Message 2 of 5

Re: Why does my android phone say not connected to the Internet when it is but my iPhone is?

Go to solution

Hi @Deborahjayne.

Thanks for coming to the community.

Are you trying to connect your phone over WiFi or mobile data?

Which model of phone are you using?

Michael

0 Ratings
Reply
356 Views
Message 3 of 5

Re: Why does my android phone say not connected to the Internet when it is but my iPhone is?

Go to solution

Hi Michael D. Thank you for your reply.
I’m trying to connect over WiFi. I’m using Samsung Galaxy A12. My Network is saying Connection Failed, although WiFi is definitely On. 

0 Ratings
Reply
352 Views
Message 4 of 5

Re: Why does my android phone say not connected to the Internet when it is but my iPhone is?

Go to solution

Thanks @Deborahjayne.

Have you tried to forget the WiFi network from the phone and then set it up again to see if that lets it connect?

Michael

0 Ratings
Reply
250 Views
Message 5 of 5

Re: Why does my android phone say not connected to the Internet when it is but my iPhone is?

Go to solution

Michael D. Thank you for all your help. The router has reset itself and everything is working fine again. 

0 Ratings
Reply