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shreevejames
Beginner

on ‎01-01-2023 19h18

1,347 Views
Message 1 of 6

Wi-Fi network not showing up

Our home Wi-Fi has gone down for the last 2 days.

It is not showing on our network list on any device.

I have tried factory reset button, unplugged, turned off/on.

Router has a solid blue light.


Any suggestions on solutions very welcome! 

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5 REPLIES 5
countrypaul
Expert

on ‎01-01-2023 19h19

1,346 Views
Message 2 of 6

Re: Wi-Fi network not showing up

What model router is it?

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shreevejames
Beginner

on ‎01-01-2023 19h23

1,343 Views
Message 3 of 6

Re: Wi-Fi network not showing up

Smart Hub

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countrypaul
Expert

on ‎01-01-2023 20h25

1,316 Views
Message 4 of 6

Re: Wi-Fi network not showing up

I would check to make sure that the WiFi has not been disabled in the SH, but since you say you have tried a factory reset that wold seem unlikely. Simplest option imho will be to call BT CS and report it as a faulty hub, they may replace it with a SH2 though.

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shreevejames
Beginner

on ‎01-01-2023 20h35

1,310 Views
Message 5 of 6

Re: Wi-Fi network not showing up

Sorry for my lack of knowledge but what is SH? 

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Devon_Dave
Distinguished Guru

on ‎01-01-2023 21h32

1,298 Views
Message 6 of 6

Re: Wi-Fi network not showing up

Smart hub

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