Wi-fi bands

[Trev11]

Hi  can I use both 2.4GHz and 5Ghz channels at same time as I have some devices needing 2.4 but some need 5   my previous providers router could take both at same time so hopefully my bt one can  any help in answering my question will be appreciated 

[gg30340 · Accepted solution]

Yes. That is automatically what happens.

[Trev11]

Ok thank you , I went into the router’s settings and it’s set for 2.4  the 5 is in the off position so all I need to do is turn the 5 on also  is that right  sorry I’m not tec minded but I try  

[imjolly]

yes  just toggle to on

[Trev11]

in my router settings the 2.4 is on and 5 is off  I am not all tec minded and unsure about things so do i just turn on the 5 also or will that automatically turn off the 2.4 if I do  which I need for security cameras 

sorry to bother you 

[gg30340]

They should both be turned on by default. They only get turned off if the user turns them off. If you are not sure what you are doing don't change any setting. The Smarthub is designed to be plug and play.

If you have turned off 5ghz turn it back on. It will not turn off 2.4ghz.

[Trev11]

Thank you when I received it the band was on 5 and I needed 2.4 to run cameras so had it changed to 2.4 and it looks like the person who did it for me turned the 5 off and turned 2.4 on so now I understand more I will just turn 5 back on so have both bands working and thank you for your help 

[Trev11]

Thanks for the help someone I know changed it from 5 to 2.4 so I could connect my security cameras but he only changed them over so I’ll turn 5 back on also hopefully that will solve my problem