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Message 1 of 6

Wi fi

My router is flashing purple today.

I received a new router for digital voice which I didnt install as I dont use the landline for calls.

Would BT have disconnected my old router as I haven't installed the new router

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Message 2 of 6

Re: Wi fi

no

have you tried restarting your existing router

 



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Message 3 of 6

Re: Wi fi

Yes
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Message 4 of 6

Re: Wi fi

I have restarted router still flashing purple 

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Message 5 of 6

Re: Wi fi

then try connecting the new SH2 and see if it works



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Message 6 of 6

Re: Wi fi

Ok will do

Thanks

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