cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,548 Views
Message 1 of 4

Wifi Connection

Go to solution

My BT Smart Hub2 has been working fine for a few years but recently strange things are happening with the wifi connection. A couple of times a day, some devices (phone, laptop) lose wifi connection but other devices continue ok (tv). Turning the router off then on resolves the issue but a few hours later it happens again. Any ideas please.

0 Ratings
Reply
3 REPLIES 3
1,539 Views
Message 2 of 4

Re: Wifi Connection

Go to solution

Try a factory reset of the hub by pressing the recessed button with a pin for about 20 seconds until the lights flash.

0 Ratings
Reply
1,537 Views
Message 3 of 4

Re: Wifi Connection

Go to solution

@Jopustiddy 

Try a factory reset of the home hub,

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

Its possible that the home hub has run out of internal connections, a very common issue if you have devices that are using random MAC addresses. You can probably see lots of "unknown device" entries in the home hub connections list.

A factory reset clears this list, but eventually it will happen again unless you avoid using MAC randomisation (Private Addressing ) on your home wireless connection.

This is mainly a problem with Apple devices and later Android versions.

0 Ratings
Reply
223 Views
Message 4 of 4

Re: Wifi Connection

Go to solution
Just tested over the weekend and this worked, thank you very much.
0 Ratings
Reply