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imjolly
Distinguished Sage
Distinguished Sage

on ‎20-12-2022 22h20

444 Views
Message 11 of 13

Re: Wired networknotworking

Did you try a factory reset by pressing the recessed button on back and holding for 20/30 seconds until hub lights flash and see if that helps you connect your devices



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Jasperogg60
Beginner

on ‎20-12-2022 22h45

438 Views
Message 12 of 13

Re: Wired networknotworking

Tried that a few times not good

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countrypaul
Expert

on ‎20-12-2022 23h17

423 Views
Message 13 of 13

Re: Wired networknotworking

You said the PS is directly wired (presumably to the SH2), have you tried it in all the ethernet sockets on the SH2 and tried multiple ethernet cables?  Can you try anything else directly wired as a test, eg laptop? 

This may seem daft, but can you check that the SH2 is issuing ip adresses - if DHCP has been turned off then it will not - the resets should have turned it on anyway if it was off but worth cecking

If everything fails to connect then it would suggest the Ethernet ports on the SH2 are suspect - try reporting it to BT and they might be able to resolve it or replace your SH2.

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