speedtest.btwholesale.com NOT WORKING

[andreaferns120472]

For some reason when I try to run a BT speed test https://speedtest.btwholesale.com/details

and click on "go"  nothing happens.  I have tried this through wired and wi-fi connection and also factory set my BT Smarthub 2.  Does anyone have any ideas why this has just started happening?

[Keith_Beddoe · Accepted solution]

@andreaferns120472 

It was de-commissioned on the 10th January 2025.

[andreaferns120472]

This cant be right  as I contacted BT a few days ago and  they told me to reset smarthub 2 back to factory settings and it should work. But still doesnt work.  So how do I do a BT speedtest?

[Keith_Beddoe]

You could use the BT app, or one of the many online speed checkers.

The BT Wholesale one has definitely been ceased. Its possible the helpdesk are unaware.

[andreaferns120472]

Please can you recommend the best broadband Speed checker for BT?

[Keith_Beddoe]

There is no specific one. I tend to use the Google one, which is the first one that comes up if you search for "speed test"

Test your internet speed

The internet speed test measures the speed of your internet connection. Your connection speed includes things like download speed and upload speed.

Important: This feature isn’t available in some countries and regions.

You can test your internet download and upload speed: 

1. Go to Google.com.
2. Search for internet speed test.
3. Tap or click Run Speed Test.

Google partners with Measurement Lab (M-Lab) to run this test.

[NiKRuLeZ]

How do we find out the IP profile of the broadband FTTC line now that this website has been decommissioned?

[Peter_W]

Hi @NiKRuLeZ, there are a range of options out there for speed tests, and popular ones such as Ookla and Speed of me do display your public IP alongside the test. 
If you head to your Hub manager on 192.168.1.254 too, you can find more detailed information about each of the devices on your network specifically, as each will have their own IP assigned. 

Peter

[licquorice]

@NiKRuLeZ 

Not sure how relevant your IP profile is as it will be a consistent percentage of your sync speed which is immediately available from your hub stats.

[tonysmini018]

192.168.1.254 shows you what the router sees, or you can also use the MyBT app. (I’ve not used it for a while so I may have missed a step). Open the app, click on the three dots bottom right, you should see a tab for “test my speed” or something similar.

Run the test, you should see two results, router performance and the speed result to the device you are using to run the test.