cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
711 Views
Message 1 of 7

4K not working

Go to solution

I recently purchased an Amazon firestick 4K compatible device for my 4K TV to watch my football matches in 4k. However, when I go onto device checked on the BT sport app, it says my fire tv or my tv is not able to display 4K.  Any reasoning as to why?

0 Ratings
Reply
6 REPLIES 6
699 Views
Message 2 of 7

Re: 4K not working

Go to solution

What connection speeds are you getting

696 Views
Message 3 of 7

Re: 4K not working

Go to solution

Download speed: 82.62mbps

upload speed: 30.57mbps

0 Ratings
Reply
689 Views
Message 4 of 7

Re: 4K not working

Go to solution

Do you get an error number with the message and if so what is it and have you tried googling it

686 Views
Message 5 of 7

Re: 4K not working

Go to solution

I don’t get any error number with the message unfortunately. I don’t pay for ultimate yet but I’m sure that isn’t the reason. Because it outrightly says my fire tv and tv is not able to display 4K which isn’t right

0 Ratings
Reply
675 Views
Message 6 of 7

Re: 4K not working

Go to solution

@Shifan786 Have you checked the display setting on your Fire Stick? You need to have it set at either Automatic ( up to 4K ) or 2160p in order for the BT Sport app to play 4K. 

673 Views
Message 7 of 7

Re: 4K not working

Go to solution
You legend 😂😂 I just did that now and it’s worked. Thank you so much!