Amazon Firestick - Ultimate HDR stopped on Discovery+ app

[benshaw627]

Just checked on my firestick max, definitely no hdr for the Sheffield United v Everton, hdr works on Chromecast and google tv.

[ozsat]

Any idea if any progress has been made on this one?

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@DarrenDevwrote:
We have an answer already:
A bug was raised that HDR failed to play correctly in some scenarios (possibly device-specific - we don't have access to the details). The decision was taken to turn off HDR whilst that issue was fixed.
The fix is already in test, and HDR will be enabled when it's safe to do so - they'll follow up with us when a date is known.

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[DarrenDev]

They said they'll follow up when a date is known. Chasing them isn't going to get it live quicker, and will only make them more likely to ignore any future help I need from them.

[ozsat]

Had reply from Discovery+ support today stating "UHD is not available on live events in discovery+."

🤔

[DarrenDev]

Unfortunately every service desk has lazy agents - either telling you whatever is most likely to get you to go away, or not bothering to check the facts.

[ozsat]

Still nothing from WBD except every two days they want to close the ticket.

And now they have launched the app on SkyQ - without HDR.

[trevdigital]

Actually the picture on D+ on Sky Q isn’t bad.  Seems to be 1080p and if you subscribe through BT you don’t need the HD/Ultimate add on anymore and on the Apple TV 4K the picture in HDR matches the previous BT sport app.

[ozsat]

The Roku still has HDR - but it seems Discovery+ app writers are not as good the the BT team.

Let's hope all the extra sport streams work on Thursday night. 11 matches not available on any TNT Sports channel are due to be shown.

[Popeye13_Official]

I haven't had the HDR trigger on Roku, but that just be me as i only got it today. Quality is top notch though!!

[ozsat]

On my Roku - it triggers HDR on all content showing the UHD marker.

There is no live HDR content today - next live HDR game is Arsenal on Wednesday evening.

You should see some UHD labels in Football Replays section.

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@Popeye13_Officialwrote:

I haven't had the HDR trigger on Roku, but that just be me as i only got it today. Quality is top notch though!!

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