BT Monthly Pass Won't Activate

[MrGreg2005]

A few days ago I bought a monthly pass for BT Sport. It promised access between 15 minutes and an hour and yet days later I still can't access it. I have confirmation of payment, signing up and the money has already been taken from my account. I really want to watch the Heineken Champions cup this weekend so any help to get me access would be appreciated

[NeilO]

@MrGreg2005 I'm sorry about that, what does the error message say when you try to log in to BT Sport?

@DarrenDev might be able to help get that sorted for you.

Neil

[DarrenDev · Accepted solution]

Sorting it now @MrGreg2005 - I'll update as soon as I know more.

Don't worry - we'll make sure you have access in time for the weekend.

[MrGreg2005]

Thanks, I appreciate the help!

[DarrenDev]

That's it now sorted. Could you give it a go?

[MrGreg2005]

• Thank you it’s working now, I appreciate the help!