BT Sport App not working on Apple TV

[JS35]

Hi

My BT Sport App won’t work on my Apple TV. All other apps (e.g., Netflix, Prime, Disney+) work, but BT Sport will open, but will buffer for ages and then produce an error code. 

Any help would be much appreciated.  

Thanks 

[NeilO]

Hi @JS35 I'm sorry about that, what error code are you getting?

Thanks

Neil

[JS35]

Thanks, Neil - CN104

[JohnC2]

Hi @JS35, thanks for confirming that. Are you able to test the Sport app on a different device to see if it works ok on that?

Cheers

John

[DarrenDev]

CN104 means a timeout when trying to connect to our servers. If you can try watching the same video on a different device on the same connection (e.g. from a web browser on a PC - www.bt.com/sport/), I'm guessing it'll fail the same. In which case, try rebooting your router.

[JS35]

Yes - works fine on my phone, using the same home wifi (also from BT) 

Thanks 

[JS35]

Thanks. Yes, if I watch it on my phone, on the same home wifi, then it works perfectly. 

[DarrenDev]

When did you last try? I can't see any logs from your account since the beginning of the month on your iphone, and from your Apple TV there's been nothing for a month. Could you please log into the app on your Apple TV and try again?

[JS35]

Hi there

I have logged out and logged in, restarted the app, deleted and re-downloaded the app, but unfortunately the problem persists.

I get a range of errors each time I try: CF002, CN105, CN104 

My best guess is that it is a wifi signal issue; however the wifi is BT, and there are no issues with any other apps on our apple TV (e.g., Netflix, Prime, Now etc.)

Any help / advice would be very much appreciated.

Thanks

[DarrenDev · Accepted solution]

CN105 means an error when trying to call our server.
CN104 means a timeout when trying to call our server.
CF002 specifically means an error or a timeout when trying to load the main configuration file from our server.

Logs from Sunday show your iPhone and iPad having lots of timeout issues too.

I've checked your broadband and it looks stable, and more than fast enough.

All signs point to your Wifi signal just not being fast/reliable enough, but you say other apps work fine. So I'm afraid I'm completely out of ideas. Are you able to temporarily connect with a network cable? Or move the Apple TV nearer to the router long enough to test?