BT Sport Monthly Pass

[Jhatt]

Hello, I would like to cancel my BT Sport monthly pass but everyone I try to do so online I get a message that says I cannot cancel until 24 hours after I have been charged, but the money has been withdrawn from my bank account for longer than that. I called you on Thursday and they could not help. Could someone do it for me please?. Thank you 

[DanielS]

Hi @Jhatt,

I can take a look into this for you but it will take me a couple of working days.

I'm sending you a private message with some details that I'll need.

Thank you
DanielS

[StuartH · Accepted solution]

Hi @Jhatt 

Thanks for sending us your details.

I've cancelled the Monthly Pass for you now, I've also sent you a private message to confirm, any issues drop me a reply.

Cheers

Stuart

[itsfudge]

Hi I'm having a similar problem. I cancelled my subscription and they said all services will end on 16/04/23. However on the app they say I do not have a monthly pass subscription anymore but surely I should still have it till the 16th. This is frustrating as it doesn't even give me an option to pay the bill anyway and I really don't wanna miss liv vs city on the 1st April. Please help me thanks.

[imjolly]

When you cancel it takes immediate effect but you need to give month notice hence the date in april

[itsfudge]

ok but usually when I cancel early it gives me a date that all services will end and I can usually use it until that date. I even pressed restart subscription but still to no avail