BT Sport buffering on laptop

[stevief]

Hi All, 

I paid £29.99 today for a one month subscription to watch the Champions league. There was constant buffering and I missed the first goal! I am watching on the BT player and have a windows 10 Asus laptop. 

Any ideas?

Stevief. 

[DavidM]

Hi @stevief and welcome.

Thanks for posting about the sports buffering. Are you a BT broadband customer? If so which hub are you using? Have you tried changing wireless settings?

Cheers

David

[stevief]

Hi David,

I have Virgin fast broadband. I have tried reducing the bandwidth and resolution. I am using Chrome and have tried Firefox.?

[DarrenDev]

We're not sure why, but the number of complaints similar to this has increased recently - possibly due to browser updates (as nothing at our end has changed for a while).
We should hopefully have a beta available next week with a significant performance improvement. I'll update here when it's ready.

[DarrenDev]

Took slightly longer than planned, however the beta is now available:

https://www.bt.com/sport/watch/live-now/bt-sport-1?useHis=true

Note that you need to manually add the "?useHis=true" to the end of the address to use the new player if you click any links or select other channels. e.g.

https://www.bt.com/sport/watch/live-now/bt-sport-1?useHis=true
https://www.bt.com/sport/watch/live-now/bt-sport-2?useHis=true
https://www.bt.com/sport/watch/live-now/bt-sport-3?useHis=true
https://www.bt.com/sport/watch/live-now/bt-sport-4?useHis=true
https://www.bt.com/sport/watch/live-now/bt-sport-6?useHis=true
https://www.bt.com/sport/watch/live-now/bt-sport-6?useHis=true
https://www.bt.com/sport/watch/live-now/bt-sport-7?useHis=true

You can also add it to some replays, e.g.

https://www.bt.com/sport/watch/enhanced-player/rugby-union/european-rugby-champions-cup/2023/january...

Testing so far has proven very positive. We've included some customers in our testing who were having issues with the current player, and all responses so far have indicated an improved experience.

[Popeye13_Official]

I shall try these for the Boxing on BT Sport 1 on Saturday and report back.

[Popeye13_Official]

Playback was stable and no issues with quality dropping or performance either. Twas groovy

[DavidM]

Great to hear this has worked for you @Popeye13_Official .

@stevief are you able to try this and let us know if it helps?

Cheers

David