BT Sport - can’t renew

[Sarval]

I am trying to restart my BT Sport subscription after signing into my account.

When I select "restart subscription" I get the 3 dots displaying but these just remain there indefinitely and the transaction doesn't progress. 

I have searched the forum and see that others have had the same issue, but can’t see a solution 

[JohnC2]

Hi @Sarval, welcome to the forum and thanks for posting.

I'm sorry you're having this issue when trying to activate what I assume is your BT Sport Monthly Pass.

If this problem is still happening try clearing your cookies and cache and also try using a different device.

Cheers

John