BT Sport monthly pass subscription

[Jack21]

Hi,

I am looking to cancel my monthly pass BT Sport subscription, but I cannot find where to do it on the website at all. It states to go to "MyBT" and cancel it, but the option is nowhere to be seen. Any help appreciated please. 

[NeilO · Accepted solution]

Hi @Jack21 welcome to the community and thanks for posting. Do you have more than one account number associated with your BT ID? 

If you do, make sure you're choosing the BT Sport account from the drop-down option. Post back and let me know if that helps.

Thanks

Neil

[Jack21]

Hi Neil,

Thank you, that sorted it. I had no idea that I had 2 separate accounts. Not sure why the BT Sport pass is associated with the different account. Thanks again for your help. 

Jack 

[NeilO]

@Jack21 No problem, I'm glad that helped.

The monthly pass is always on a separate account number from any other services that you might have to enable you to manage it independently.

Cheers

Neil