BT Sports pack service stopping after signing up for BT TV

[mzm70]

As part of signing up fror BT TV I had a mail saying the BT Sport Pack service stopping. I only had BT Sport on my BT Sim, so only on a mobile device and was part of the contract when I took out/renewed the contract

Having check all 5 sims the BT Sport has been removed, is this normal?

I infrequently use the BT Sport app but it's useful to watch the rugby sometimes.

Thanks for any advice

[DarrenDev]

Definitely not normal, and there's no reason for it to happen.

You should be able to add it again yourself though:  https://www.bt.com/products/mobile/about/bt-sport-on-mobile

[mzm70]

Thanks Darren,

I've followed your link and added BT Sports Pack back at zero charge, as a consequence of that I now get the following service being stopped. My BT TV STB is due for delivery today so I haven't even started the yet!!

Thanks

Mick

Here's the service that will stop:

• AMC Channel and On Demand

[DarrenDev]

OK, I'm baffled by that. Sounds like an error with the flow. I'll check with a colleague.

[mzm70]

Thanks Darren,

The BT TV box has arrived and I've set it up, I can't see anything labeled AMC on the Youview screen.

I'll await your next post.

Thanks

Mick

[mzm70]

I can also confirm BT Sport is now back on Sim add-on section

[zulu17]

Hi @mzm70 

specifically about AMC

With BT TV AMC is a channel  that would be in the Guide (EPG). Channel number 332 (SD) , 381 (HD)  which typically broadcasts between 5pm thru to 5am.  
There is on demand/catchup programming for AMC that is accessible within the BT TV  App on the Box.  This is normally listed when  launching the BT TV App  on its  opening screen by navigating down to  THE BEST OF AMC - EXCLUSIVE To TV  ( navigate to the right and you will get a Show All option to list all the AMC content)

[mzm70 · Accepted solution]

Thanks,

I went through various levels of BT support and now it's all working now, I can see it on the BT TV app an available on the Guide.

They said the offline team would sort it...and they did, well done BT