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Message 11 of 21

Re: Bt sport app

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I worked through the settings listed and it says I am the account holder. 

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Message 12 of 21

Re: Bt sport app

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Thanks for confirming.
I'm at my desk now, so have taken a look at your account. I can see you called us in November regarding issues with your account. One of the steps the helpdesk took to resolve your issue was to delete your account then recreate it again - this has caused a disconnect on our systems.
I've raised a ticket for your account to be manually correct - I'll update here when that has been completed (it may be tomorrow - I'm not sure if any of them are working this weekend).
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Message 13 of 21

Re: Bt sport app

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Thank you for looking in to this for me. 

I was on the online chat for about 2 hours trying to fix the issue. They could not fix the issue so this has been moved up to the tier 2 team. 

Not sure who the teir 2 team are but at least this is being looked in to. 

 

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Message 14 of 21

Re: Bt sport app

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No worries. I can't find any ticket for them yet, but if one appears I'll update it with my findings.
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Message 15 of 21

Re: Bt sport app

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Thank you I do have a vol number if needed

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Message 16 of 21

Re: Bt sport app

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They have emailed me saying they have closed the complaint.
This issue is not resolved. I still can not watch bt sport or bt tv online
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753 Views
Message 17 of 21

Re: Bt sport app

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Ok, not sure why they've done that, but ignore it - I'll make sure it's definitely sorted when they're in the office tomorrow morning.
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Message 18 of 21

Re: Bt sport app

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Thank you so much for your help
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Message 19 of 21

Re: Bt sport app

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Slightly later than expected, but they tell me it's now sorted. Could you please confirm it works for you now?
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Message 20 of 21

Re: Bt sport app

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Yes this all works now. 

Thank you so much for your help. 

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