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Message 1 of 21

Bt sport app

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Hello

I have the sports package on the bt tv box but I can not watch bt sports on the bt sports app on my android phone. Saying no subscription with the error code GJ910.

Any suggestions please 

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Message 3 of 21

Re: Bt sport app

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Hi 

Thank you for your reply. 

I can't seem to find how to apply for the beta on the app. 

Iv then tried to log on the bt sport website but its showing no subscription service on this account. Iv checked my email and password they are correct. 

I can watch bt sport on the bt tv box with no issues 

 

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Message 4 of 21

Re: Bt sport app

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If you go to the BT Sport app in the Play Store & scroll down, there's an option to join the beta program.

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Message 5 of 21

Re: Bt sport app

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GJ910 is from the BT TV app, not the BT Sport app. Install the correct app and it'll probably work ok.
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Message 6 of 21

Re: Bt sport app

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Thank you Iv found that
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Message 7 of 21

Re: Bt sport app

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Thank you my new error I'd is ID003
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Message 8 of 21

Re: Bt sport app

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Ok, so now try www.bt.com/sport and try to watch BT Sport 1. Does that also show ID003?
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Message 9 of 21

Re: Bt sport app

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Yeah shows the same ID003 message. Just checked BT sport 1 on the TV and it works fine
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Message 10 of 21

Re: Bt sport app

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Next step is to follow the instructions at www.bt.com/help/id003 to confirm your account is set up correctly.
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