CC_X01 error when casting sport app

[SR72UK]

Refreshing to get someone actually responding real time and proving updates. Thank you. Hope to hear about the fix soon

Steve

[SR72UK]

Happy for you to check mine in detail as I can assure you it was only me using the app and cast

[mr_blibby]

Thanks for responding and outlining the plan. I'm pretty sure I only had one stream active. Please keep us updated. Happy to test or help with troubleshooting info if that's useful.

[Rick_]

Thanks for the reply.

Like the others, I was the only one using the app. Pretty sure it used to ask me if I wanted to watch something in HD (recommend) or standard (for casting). I wasn't asked that.

Or I may be making that up...?

Thanks again for looking into it.

[DarrenDev]

We've been working with Google for a while to move to their latest video player on Chromecast devices. We switched across to it a few weeks ago and everything seemed to be mostly OK - just a few complaints here and there about buffering more than it used to, and we were investigating those issues.

With the disastrous result over the weekend, we've made the decision to revert back to the old video player for now. This was done this morning, and now everything is exactly as it was before the summer break.

We do need to switch to the new player as soon as we can*, but we'll do our best to make sure we've fixed everything we learnt over the weekend first.

Sorry again for the interruption in service.

* we were a launch partner with Chromecast back in 2013 - we're still using that same old player now!

[mr_blibby]

OK, thanks for the update - so hopefully everything should be good for the games this weekend or will there be an update to the app required ?

[DarrenDev]

No app update required - the Chromecast update was unrelated to the app update.

[SR72UK]

Yet another fault code when trying to cast. CC_P123

This is becoming a joke now

[SR72UK]

Why can I watch anything except the live football. I am beyond frustrated. 

One issue after another. Again I am missing a game

[DarrenDev]

We're back on the new Chromecast player again tonight. We've resolved most of the issues that were previously being seen, and the numbers tonight are looking massively improved. We are still seeing a small number of devices seeing issues, and we're doing all we can to identify the cause.
In your case @SR72UK we're not actually getting logs from your device. When you get a chance, could you please try connecting to your Chromecast, attempt playback 5 times in a row, and then leave your Chromecast idle until the player closes itself. This should give it enough time to send everything to us.