Cancel BT Sport monthly pass

[rphuws]

I'm trying to cancel my monthly pass but get the error message below. This doesn't nake sense as I have been a subscriber for a number of months if not years. Please can you advise.

Sorry you cannot cancel at this moment in time. Please try again later.

Thanks for subscribing to BT Sport. You will be able to cancel when your first payment has processed. This usually takes less than 24 hours but may take longer. Please try sgain then.

[DanielS]

Hi @rphuws,

Thanks for taking the time to join our Community. I am sorry that you can't cancel at the moment.

There will most likely be something on your account that I need to get fixed for you.

Can you please reply back to the private message that I'm sending you?

Thanks
DanielS

[JohnC2 · Accepted solution]

Hi @rphuws, thanks for getting in touch and the sport monthly pass account has now been closed.

Cheers

John