Cancel BT Sport monthly pass

[Robmun]

I have bt sport monthly pass, but when i go to cancel i log in to my bt with the same id for bt sport. Go to my Products and it just says add an Account i can’t see anywhere monthly pass to cancel.

what I’m i doing wrong (if anything

can anyone help with this???

[JohnC2]

Hi @Robmun, welcome to the forum and thanks for posting. 

Sorry you're unable to cancel the Monthly Pass online. Do you have more than 1 account on your BTID?
Is the Monthly pass recently set up or have you used it in previous months and it has worked ok?

Cheers

John

[Robmun]

Yep I only have one BtID and I’ve had it for about 3 weeks, first time having the monthly pass and wanted to see how easy I can cancel it. So it’s looking a little bit of a con

[JohnC2]

Hi @Robmun, thanks for getting back to me. 

Are you able to watch BT Sport ok?
It should be easy to cancel the renewal of the Monthly Pass. It sounds like something has gone wrong so I've sent you a Private Message and we'll help you with this.

Cheers

John

[JohnC2 · Accepted solution]

Hi @Robmun, I can confirm that the account to set up the BT Sport Monthly Pass never completed. It may have been cancelled early enough to prevent the order completing.

Cheers

John