Cancelled TNT Sports subscription and still charged

[REE-EVEN]

I've got the same problem and also are getting nowhere. I read somewhere on the forum that a BT employee replied and gave a contactable email address to the enquirer. I wish he would do that for me.

[gg30340]

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@REE-EVEN wrote:

I've got the same problem and also are getting nowhere. I read somewhere on the forum that a BT employee replied and gave a contactable email address to the enquirer. I wish he would do that for me.

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Perhaps if you post what your problem here you may get assistance from the forum.

[REE-EVEN]

Thanks for replying, I cancelled my B T Sports package in October and received an acknowledgement that it was cancelled and no more payments would be taken. In Feb they took 120 pounds and March 30.99 I need to contact them and get my money back and stop these payments being taken.

[gg30340]

Call BT Billing on 0330.1234.150 and they should be able to help.

[REE-EVEN]

I am in Florida Time differences and cost for long delays in answering plus bad volumes on telephone calls make that impractical. Also I want written proof that they are going to refund.

[gg30340]

There is an online chat facility that may be of use and you can save the transcript of the chat. It is available  Monday to Sunday 7am - 10.30pm UK time.

TNT Sports | BT Help

If you have problems using that post back to see if there is any further assistance that cab be given.

[REE-EVEN]

I've already been down that line the contact email TNT Sports gives is not connecting. I've a feeling you have an email address that will get me through to BT would you like to share will me Please.

[gg30340]

There is no email address for BT other wise I would have given that to you first or no doubt you would have found it by searching this forum or the Internet!

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

[RobbieMac]

Hi @REE-EVEN

Welcome to the BT Community and thank you for your posts!

I am sorry that you're still being charged for TNT Sports after cancelling the service back in October.  We can pick up to find out what happened and sort this out.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[REE-EVEN]

Sorry for the delay in responding BIG THANKS for your help BT have sent me a private message and it looks as if I am get there. I knew you would Help Many thanks

REE-EVEN