A few days ago I found that I could no longer switch to the TNT and Sky sports channels on my BT TV Box either from the Guide or by entering the channel number. The box switches but I get the usual progress-bar overlay but on a black background, then the overlay disappears as usual and leaves a blank screen for perhaps 15-20 seconds then I get a message saying that 'there is a problem with your broadband' and giving an IPC6023 error code. It doesn't seem likely that we do actually have a problem with the broadband or our home network because everything else is working just fine with good responses and I can actually watch the same content using the Discovery+ or NOW applications on the BT TV Box, though I do much prefer to use the existing channels directly and record them.
I did try using BT's 'chat' facility to investigate this issue but that was not that helpful. Having tried turning various devices off and on and having a remote factory reset on the BT Box performed there was no change. It did however cause an e-mail to be sent to me with a reference number/code but I have to say that I have no idea how I can use that to check the progress of this issue, let alone add any other information. As our network is a little bit unusual I did unplug the BT Box later and take it to the Smart Hub (we are on full-fibre 500) and connect it via a short Ethernet cable to the Hub; the results were exactly the same.
This issue is somewhat irritating and I would like to correct it but I have no idea how to talk to someone who can really investigate rather than going through a script (or more likely a bot running through standard but basic procedures). It would seem from looking around this community forum that this not exactly an unheard-of issue and I could do with some useful advice.
