Cannot cancel BT Sport Monthly Pass

[French90]

I have been trying to cancel my BT sport monthly pass for a few weeks, however I keep getting the error message "there appears to be a problem, please try again later". I tried phoning twice today and neither agent could cancel it for me and I was disconnected both times. 

[PaddyB]

Hi @French90,

Thank you for posting. I'm sorry you haven't been able to cancel your BT Sport Monthly Pass. If you send me your details, I'll be able to do this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy