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charliecircle
Beginner

on ‎17-01-2023 11h00

1,127 Views
Message 1 of 6

Chromecast

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I have the bt tv app and I want to caste the app to my tv via the Chromecast plugged into the tv NOT via the tv box. 

it says I need bt tv extra?! Tried to chat to someone at BT. 1.5 hours later… none the wiser! Thank you in advance 

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5 REPLIES 5
DarrenDev
Distinguished Guru

on ‎17-01-2023 11h40

1,107 Views
Message 2 of 6

Re: Chromecast

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Hey there.  Sorry - you already have BT TV App Extra on your account, but for some reason you were missing all the associated privileges that it comes with (I can only assume a processing error when it was added).

Could you please try again now?  You may need to log out of the app and then in again for it to pick up the change.

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charliecircle
Beginner

on ‎17-01-2023 12h38

1,083 Views
Message 3 of 6

Re: Chromecast

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BB033E18-BFB4-4482-85D8-2F8F611427A8.jpeg

 unfortunately not, still saying this error? Thank you 

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DarrenDev
Distinguished Guru

on ‎17-01-2023 12h53

1,076 Views
Message 4 of 6

Re: Chromecast

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Sorry, I missed the Sport bit - I believe AMC would have worked OK for you.
Try again now.
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charliecircle
Beginner

on ‎17-01-2023 15h41

1,051 Views
Message 5 of 6

Re: Chromecast

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Thank you so much!! That’s worked!! You’ve been so helpful, thank you

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DarrenDev
Distinguished Guru

on ‎17-01-2023 15h42

1,046 Views
Message 6 of 6

Re: Chromecast

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Perfect. Thanks for confirming.
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