Discovery+ not available to download on my phone

[BristolSotonian]

Hi,

Sorry to post here, but Discovery's support service is chocolate-teapot standard, whereas I get lots of useful info from this forum.

With the BT Sport app (which has always worked well on my phone) closing, I followed the link to download discovery+, but the Play Store says it's not available for my device.

According to the system requirements, it should work on Android 5.1+. My Huawei P30 Lite has Android 11. So surely it should work?

Does anyone have any insight, please? Discovery+ support just shrug and say use another device! As I say, the BT app has always worked.

Thank you,

Chris

[imjolly · Accepted solution]

Discovery plus do not support your phone

https://support.discoveryplus.com/hc/en-gb/articles/360018652678-discovery-supported-devices

[BristolSotonian]

Gosh, that'll be it then. I assume that's related to WBD being a US company. Despite the fact that I have a phone with the Google Play Store on it!

So I need to buy a new phone for my existing BT/TNT service to keep working as it is. These are the little exceptions they don't mention in the letters and emails that promise seamless transition...

Thanks for telling me what discovery+ support couldn't, imjolly!

[DarrenDev]

Agreed - most likely due to being from the US.
We're going to raise it with them - Huawei accounts for ~5% of the BT Sport app on Android, so not a small audience they're cutting off.

[BristolSotonian]

Thanks Darren. I'm sure all of us in that boat appreciate your team's support!

[rbz5416]

You may be able to download an APK for the app & install that. Google is your friend & entirely at your own risk.

[DarrenDev]

Glad you said it @rbz5416 - I'm not allowed to. 🙂

[gomezz]

You may be able to use the Discovery+ web site to access the BT/TNT Sport content.  It is what I have to do on my old tablet.

[gaznat]

I have a Huawei phone, if you have chrome, hit the 3 dots in top right hand corner, use desktop site and log in that way