Discovery plus

[Michaelcarr96]

I have activated my discovery plus account and have a TNT sport subscription, but discovery plus is asking me to upgrade my pass to view sport on the discovery plus app.

any help fixing this issue

[DarrenDev]

When you say you have activated it, do you know when you did it?

Your account shows it was activated on October 20th 2023 - is that likely to have been you? If so, could there be any other email addresses that you used to activate it on?

[Michaelcarr96]

Yes I activated signed up through the bt link. Made the discovery account with the same email as my bt account. But it doesn’t have any active subscriptions on the discovery app

[DarrenDev]

Did you do it in October 2023 though? Have you ever tried using the account in the 6 months since?

[Michaelcarr96]

I can’t recall the exact date but I did activate it. And no I haven’t used it till I tried today and it’s showing no subscriptions

[DarrenDev · Accepted solution]

OK no problem - I've cancelled it. You can activate again now.
When it redirects you to the discovery+ site, be sure to use the "Sign in" link in the top right corner to pair your subscription with your existing login.

[Michaelcarr96]

Thank you very much that has worked.

Appreciate the help and fast response!

[Overlook]

Hi

We've had discovery+ basic bundled with our TV package for some time now.

Occasionally, maybe every month or so, it would ask us to activate it again when loading the app.

This time, it does that then  after scanning the QR code, I just get directed to the BT site to "upgrade" to the sports package.

No Idea what's going on and caught in a loop. Can you advise please?