Discovery plus

[Michaelcarr96]

I have activated my discovery plus account and have a TNT sport subscription, but discovery plus is asking me to upgrade my pass to view sport on the discovery plus app.

any help fixing this issue

[DarrenDev]

When you say you have activated it, do you know when you did it?

Your account shows it was activated on October 20th 2023 - is that likely to have been you? If so, could there be any other email addresses that you used to activate it on?

[Michaelcarr96]

Yes I activated signed up through the bt link. Made the discovery account with the same email as my bt account. But it doesn’t have any active subscriptions on the discovery app

[DarrenDev]

Did you do it in October 2023 though? Have you ever tried using the account in the 6 months since?

[Michaelcarr96]

I can’t recall the exact date but I did activate it. And no I haven’t used it till I tried today and it’s showing no subscriptions

[DarrenDev · Accepted solution]

OK no problem - I've cancelled it. You can activate again now.
When it redirects you to the discovery+ site, be sure to use the "Sign in" link in the top right corner to pair your subscription with your existing login.

[Michaelcarr96]

Thank you very much that has worked.

Appreciate the help and fast response!