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Message 1 of 9

Discovery+

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I've had a letter saying I can now have discovery+ as part of my package. I've managed to activate it on My BT but struggling to download the app. I haven't a clue, technically challenged! Can anyone explain how please.

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Message 2 of 9

Re: Discovery+

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What device are you trying to use? Phone? Tablet? PC? Smart TV?
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Message 3 of 9

Re: Discovery+

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Hi Darren,
smart tv . Should say we dont have BT sport
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Message 4 of 9

Re: Discovery+

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What make and model of TV do you have?
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Message 5 of 9

Re: Discovery+

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Samsung UE40H6240AK
SSG-3100GB smart TV
Does this Help?
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Message 6 of 9

Re: Discovery+

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Unfortunately your TV is too old to support the discovery+ app - it was made in 2014, but needs to be 2017 or newer.
You'll need to connect an external device to it - e.g. an Amazon Fire Stick, Apple TV, Roku, etc. You'll also be able to use a BT TV Box Pro very soon.
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Message 7 of 9

Re: Discovery+

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Thanks Darren,
Just like its owner.
Can I just ask what a BT TV Box Pro is and when
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Message 8 of 9

Re: Discovery+

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The BT TV Box Pro is our latest and greatest box. You can see all the different types of BT TV boxes we support here:
https://www.bt.com/help/tv/learn-about-tv/bt-tv-boxes

I can see that you currently have BT TV 4k Recordable box, which is still pretty good. The discovery+ app will be made available on it, however it may be a few weeks as they're still fixing bugs.
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Message 9 of 9

Re: Discovery+

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Thanks again. You've been really helpful.
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