Discovery+

[welly1]

I've had a letter saying I can now have discovery+ as part of my package. I've managed to activate it on My BT but struggling to download the app. I haven't a clue, technically challenged! Can anyone explain how please.

[DarrenDev]

What device are you trying to use? Phone? Tablet? PC? Smart TV?

[welly1]

Hi Darren,
smart tv . Should say we dont have BT sport

[DarrenDev]

What make and model of TV do you have?

[welly1]

Samsung UE40H6240AK
SSG-3100GB smart TV
Does this Help?

[DarrenDev]

Unfortunately your TV is too old to support the discovery+ app - it was made in 2014, but needs to be 2017 or newer.
You'll need to connect an external device to it - e.g. an Amazon Fire Stick, Apple TV, Roku, etc. You'll also be able to use a BT TV Box Pro very soon.

[welly1]

Thanks Darren,
Just like its owner.
Can I just ask what a BT TV Box Pro is and when

[DarrenDev]

The BT TV Box Pro is our latest and greatest box. You can see all the different types of BT TV boxes we support here:
https://www.bt.com/help/tv/learn-about-tv/bt-tv-boxes

I can see that you currently have BT TV 4k Recordable box, which is still pretty good. The discovery+ app will be made available on it, however it may be a few weeks as they're still fixing bugs.

[welly1 · Accepted solution]

Thanks again. You've been really helpful.