EE - BT Sport Ultimate problem

[Zubs7]

Hi guys, hope all is well? 

Having a slight issue with my EE Bt sport application on my Samsung TV, the app on my iOS devices work fine but does not work on my tv via the app. I have searched the bt community and seen other users with similar problems but I didn’t get any option to DM an expert and was hoping if someone can help me here? Just to confirm it does state on ee that it will work on applications on all devices. 

Many thanks 😊 

[NigelB72]

Have you paid extra for big screen access? 

[Zubs7]

Hi, thanks for the quick reply, when I contacted EE they said it should be working on all devices that features an app.
Thanks

[NigelB72]

If you're running on the bundled version, I believe by default it's small screen access only and you have to pay extra for the full, big screen access...

If they included this in your package, it probably hasn't been ordered properly and as far understand, they have to do something at their end. 

It's all a bit silly because they're part of BT but run as a separate company (for now anyway) within BT Group...

[Zubs7]

Yes thought so too, even on the app it states connected by EE, was slightly baffled as to why it didn’t work, I’ll give them a call again to see if they can redo it and hope they don’t tell me to contact BT.

Thanks again for your reply.

[NigelB72]

I think the BT Sport app is now carrying EE promotional branding... Ie sponsorship...

[DarrenDev]

BT products are moving to EE soon (e.g. BT TV will become EE TV, BT Broadband will become EE Broadband, etc). BT Sport has remained as BT Sport, but has the "connected by EE" tagline just as a nod to the rebranding. Nothing has actually changed behind the scenes.

[Zubs7]

@NigelB72 I think so too when I had BT before with my tv package there was no EE branding at all, still on hold with EE hopefully I can get this resolved today.

[Zubs7]

@DarrenDev I think it’s a good thing them merging, hopefully they can sort my issue out asap 😄 I find it strange them saying it will work on all devices but somewhat doesn’t work on my tv app.

[DarrenDev · Accepted solution]

The standard EE subscription to BT Sport only allows you to watch the standard channels on mobile devices only. There's then the Large Screen subscription that adds the ability to watch the standard channels on large screen apps. There's also the Ultimate subscription which allows BT Sport Ultimate access on mobile devices. If you want to watch BT Sport Ultimate on large screen devices, you need BOTH the Large Screen and Ultimate subscriptions added.