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Message 1 of 4

ID003 error in mobile app

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Hi, I am getting an error on BT sport app ( ID003 ) but confirmed account I have account with BT consumer - tried all help options (linking BT ID etc.)  to no avail - please help

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Message 2 of 4

Re: ID003 error in mobile app

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Edit: I can see you're an employee with a very old account. They used to be processed manually, which is why yours is in such a messy state.  I'll get that sorted.

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Message 3 of 4

Re: ID003 error in mobile app

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That's it now fixed. Can you please confirm?
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Message 4 of 4

Re: ID003 error in mobile app

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Yes it works now, many thanks for your help!

 

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