ID003 error in mobile app

[ikb]

Hi, I am getting an error on BT sport app ( ID003 ) but confirmed account I have account with BT consumer - tried all help options (linking BT ID etc.)  to no avail - please help

[DarrenDev]

Edit: I can see you're an employee with a very old account. They used to be processed manually, which is why yours is in such a messy state.  I'll get that sorted.

[DarrenDev]

That's it now fixed. Can you please confirm?

[ikb · Accepted solution]

Yes it works now, many thanks for your help!