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Message 1 of 6

ID003 on iOS despite on with support

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Bought monthly pass yesterday. Payment out. On iOS iPhone 13. App is up to date. Able to log into the website ok. iOS bt app opens but rejects the log in with this error. 
Was on with online support for over an hour yesterday evening to try and resolve this error. He reset the bt id and we reinstalled the app. Same error. Waited overnight and same error again today. 

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Message 2 of 6

Re: ID003 on iOS despite on with support

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Hi @Mic2002,

Thanks for reaching out to us.

I am sorry that it hasn't been working on the app although it is working on our web site. There was an issue earlier that caused problems with our app. It's being worked on. Is it working for you now?

Thanks
DanielS

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Message 3 of 6

Re: ID003 on iOS despite on with support

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Still the same issue and error 

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Message 4 of 6

Re: ID003 on iOS despite on with support

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Hi @Mic2002,

You should be able to use the app now along with the online player from our web site. Any issues, uninstall and reinstall the app.

Thank you
DanielS

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Message 5 of 6

Re: ID003 on iOS despite on with support

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Brilliant! Thank you and on New Year’s Day too! 

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Message 6 of 6

Re: ID003 on iOS despite on with support

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You are very welcome.

Thank you for your reply. Have a great New Year

DanielS

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