MotoGP sound out of sync

[freddie5]

Sound out of sync again.

BT box pro locked up, unable to watch on that.

BT what a shower of ............

[freddie5]

BT app has thrown an error and stopped.

BT Sport2 on my box pro shows a blank screen,  other sport channels OK.

[NeilO]

Hi @freddie5 I'm so sorry about that, what error did you get on the app? I just checked my BT sport app and saw no issues with the MotoGP feed. Have you tried rebooting the pro box to see if that helps?

@DarrenDev are you able to help?

Thanks
Neil

[freddie5]

No, as hopefully the pro (LOL) box is recording and didn't want to stop that.

Although the feed for the Pro box just shows a black screen on BTSport2.

The sound on the app when casting seems to have synced again.

Not happy,  the only reason I have BT is for MotoGP.

[DarrenDev]

I'm guessing the app threw the error when the stream was switched - I asked the guys to restart it as a result of you saying it was out of sync again. It should work straight away again though.
Not sure about on the Pro box though - the restart won't have affected that.

[freddie5]

It's about time you got this issue sorted, seems everytime I watch it I'm plagued with issues.

[DarrenDev]

We're only 24 days from TNT Sports taking over, so we're not changing/fixing anything on our side.

[freddie5]

Your not kidding.

Whilst I'm paying you for a 'service' I would expect BT to sort out any problems, basically your saying its not our problem in 24 days so why bother.

Like I said, BT shower of xxxx.

The move to TNT will hopefully iron out these stupid issues BT can't, or can't be bothered, to resolve.

[DarrenDev]

It's a fault with our encoders for sure. It would take longer than 24 days to raise it, have it investigated by the software provider, have them develop a fix, fully test it, and schedule a deployment to our servers. There's also a chance it'd break something else. Not worth the risk when we can fix it just by restarting the service.

I will try to find out why it wasn't picked up by our support guys though, as I was assured that it would be closely monitored so that it didn't affect customers.