Problem with cancellation of Bt sport monthly pass

[Marco21]

Good morning,

I've been trying to cancel my bt sport monthly pass for a week now but every time this message shows up:

Something has gone wrong

Sorry, the cancellation has not been successful. Please try again later.

Please could you help me with this issue?

Thanks in advance

Marco

[RobbieMac]

Hi @Marco21

Welcome and thanks for your post!

I am sorry for the problems you're having cancelling BT Sport monthly pass.  We can help with your cancellation order.  You'll still be able to watch the content for 30 days after the order has been placed.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[JohnC2]

Hi @Marco21, thanks for getting in touch. I've got this fixed now and opted you of the monthly pass.

Cheers

John