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Message 1 of 5

Says no valid subscription ps5

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Anyone else had this? Works on iPad and phone but can’t log in to ps5. The technical management team are calling me tomorrow because customer service can’t resolve from 2 chats (30 mins plus each) and 1 phone call. Problem started when cancelled broadband with bt, then 10 days later subscribed for bt Sport monthly pass only with same email address so have 2 accounts linked to 1 email. 1 cancelled broadband and 1 current bt sport monthly, they de linked the accounts to resolve the problem and still didn’t work, anyone had this? Thanks

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Message 2 of 5

Re: Says no valid subscription ps5

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Unfortunately a known issue - I have an update call about it in 12 minutes.  I'll make sure your account is fixed this afternoon.

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Message 3 of 5

Re: Says no valid subscription ps5

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Ok thanks Darren

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Message 4 of 5

Re: Says no valid subscription ps5

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Give it a try now - it should work
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Message 5 of 5

Re: Says no valid subscription ps5

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Perfect thanks a lot!!!

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