TNT sports

[Nealbetts]

Need some help setting up tnt sports. I used to have Bt sports but was being charged £25 a month , so I cancelled. My Bt sports app was still working but now it’s updated to tnt sports app. It let me log in to home page but when I try to watch any live sports it takes me to the discovery + app. I have logged into the discovery app with the Same details as the TNT sports app but when I try to watch any sports it tells me to contact my service provider. I have then logged back into Bt page and when I try to activate my account it’s trying to charge me £20 a month. I work for Openreach and other colleges have logged in without any issues. Spoke to a Bt advisor and they have said they can’t deal with me as I need to go through the college products page but there is no link to activate the discovery + app free of charge. It just keeps sending me back to BT home page . Getting no where fast and just going around in circles..HELP.

[Anonymous]

Have you worked through the scenarios here @Nealbetts ?

https://community.bt.com/t5/TNT-Sports-on-TV-Online-player/Trouble-activating-discovery-Read-this-fi... 

[Nealbetts]

Yep tried those links but both are saying my email address is not recognised.But when I login into the discovery app my account name is the email I have entered via the links that say it’s not recognised 

[DarrenDev]

When you cancelled your TV package last month, it also cancelled Sport. It's no longer possible to get free sport as a colleague, without a TV package. See the colleague products FAQ for details.

[Nealbetts]

So why are other colleagues getting still able to update the Bt sports app to tnt app and using it free of charge??

[DarrenDev]

Because they haven't changed their package. Read the FAQ - it's very clear on all the scenarios.

[Nealbetts]

This was the reason I cancelled because other colleagues had Bt sports free but I was being charged for it. Still can’t understand why other colleagues are getting it free but I have to pay to get the app working on my phone.Used to be a link on the colleague’s benefit’s page that allowed us to have the sports app on your phone free and that has now disappeared.

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[DarrenDev]

This isn't the place to be discussing employee benefits. If the FAQ isn't clear enough for you, email me at tv.apps@bt.com and I'll point you to the specific points.